At Emirelli, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 15-day return policy from the date of delivery.
To be eligible for a return, the following conditions must be met:
- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This means that the item should not show any signs of wear, damage, or alteration.
- The item must be unopened and sealed. This means that the product should not have been used, opened, or tampered with in any way.
- You must have the receipt or proof of purchase. This can be a physical copy of the receipt or an electronic version of the receipt, such as an email confirmation.
To initiate a return, please follow these steps:
- Contact us at email@example.com within 15 days of receiving your order.
- In your email, please include your order number, the item you wish to return, and the reason for the return.
- We will review your request and, if your return is approved, we will provide you with a return shipping label and instructions on how to send your package back to us.
- Carefully package the item(s) in the original packaging, making sure to include all tags and documentation.
- Use the provided return shipping label to send your package back to us.
Please note that returns must be sent to the following address: 3000 Airway Avenue, Costa Mesa CA 92626, United States. Returns that are sent back to us without first requesting a return will not be accepted.
Please be aware that the delivery time for your returned items may vary depending on your chosen shipping provider. Once we have received your returned item, we will initiate the following refund process:
If your return is accepted, we will process a refund to the original method of payment. Please allow up to 14 business days for the refund to be processed. The original shipping cost will not be refunded.
Damages and issues:
If you receive an item that is defective, damaged, or if you receive the wrong item, please contact us immediately at firstname.lastname@example.org. Please include your order number and a photo of the item's condition in your email. We will work with you to evaluate the issue and find a resolution.
Exceptions / non-returnable items:
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about the returnability of a specific item, please contact us at email@example.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you have any questions about our return policy, please don't hesitate to contact us at firstname.lastname@example.org. We are here to help!
After the return process, we will review and inspect your returned items upon receipt to determine whether a refund is appropriate or not. We will notify you via email within a reasonable timeframe after receiving your return about the status of your refund. If your refund is approved, you can expect to receive it within 14 business days automatically applied to your original method of payment. Please note that it may take additional time for the credit to be reflected on your account or statement, as it is dependent on your financial institution's processing time.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at email@example.com. In your email, please provide your order number and a detailed explanation of the issue you are experiencing. We will do our best to resolve the issue in a timely manner.